Privacy Policy

Last updated: 09/04/2025

At The Wellness Co Byron Bay, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website or services.

The Wellness Co Byron Bay is a wellness clinic offering IV vitamin therapy, NAD+ treatments, and related services. This website is operated by The Wellness Co Byron Bay, located in the Byron Bay Shire, NSW, Australia.

We may collect the following personal information when you interact with us:

• Full name
   
• Email address
   
• Phone number
   
• Date of birth (if relevant for bookings)
   
• Health-related information (if voluntarily provided for treatments)
   
• Booking information
   
• Payment details (processed securely via third-party providers)
   
• Any other information you voluntarily provide
   

We collect personal information through:

• Online booking forms
   
• Contact forms
   
• Newsletter sign-ups
   
• Social media messaging
   
• Phone or email correspondence
   
• In-person at our clinic
   

Before submitting personal data on our forms, users must agree to this Privacy Policy and our Terms & Conditions by checking a consent box.

We use your information to:

• Provide and manage your bookings
   
• Deliver personalised wellness services
   
• Communicate with you regarding appointments or enquiries
   
• Send you marketing or promotional materials (with your consent)
   
• Improve our services and website experience
   
• Comply with legal and regulatory obligations
   

We will never sell your data. We may share your information with trusted third parties only when necessary to:

• Process payments (e.g., Stripe, Square)
   
• Manage bookings (e.g., Calendly, Timely)
   
• Deliver email newsletters (e.g., Mailchimp)
   
• Comply with legal obligations or protect our legal rights
   

All third-party providers are required to handle your data securely and in accordance with Australian privacy laws.

Your personal data is stored securely, and we take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.

We may use cookies and third-party tools like Google Analytics to improve website performance and user experience. You can disable cookies through your browser settings.

Learn more in our full Cookies Policy.

Under the Australian Privacy Act, you have the right to:

• Access and update your personal information
   
• Request deletion of your data
   
• Opt out of marketing communications at any time
   

To exercise your rights, contact us at:
📧 Melissa@thewellnesscobyronbay.com
📍 Byron Bay, NSW, Australia

Before submitting any form on our site, you will be asked to check a box to confirm:

✅ "I have read and agree to the Privacy Policy and Terms & Conditions."
 

Marketing emails will also include an unsubscribe link so you can opt out at any time.

We may update this Privacy Policy occasionally. The updated version will always be posted on our website with the latest revision date.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 Melissa@thewellnesscobyronbay.com
📞 0416 868 111

• Cookies Policy
   
• Terms & Conditions